Saturday, October 17, 2009

PayPal Update

It's our third month of using PayPal as our merchant card solution. So far, they are 100% reliable.

Our biggest problem so far was a coding/design error on our side, the dreaded multiple purchase by mistake! It created a bunch of multiple sales mistakes all of which created customer complaints. We've recoded to make it impossible.

I did learn how to set up different users in my PayPal account so that support people can go in and look and do refunds but not transfer my money to their offshore accounts.

I also looked at the bill and saw that I'm being charged 2.9% plus $.30 per transaction whereas they had agreed to charge us 2.5%. I called up and complained. It will apparently be fixed and refunded. Thanks to our sales guy in PayPal Nebraska.

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