I thought I'd share some of my frustration with Comcast with the world. I'm trying to drop some of the services on my Comcast bill. It cannot be done online. There's no way to do it. There are dozens of ways with a single click to increase the services but there is no way in the world that you can drop a service online. You have to call.
Here's the problem that I face. My Mom has passed on and the condo is in probate. Comcast bills us $250 each month, $150 for cable, $50 for internet, and $50 for stuff. Since we often stay in the condo, we want to keep the Internet but not the cable. They will not allow us to make the change. They will not even allow us to cancel the bill without:
- proof of death. This I have, a death certificate
- lots of other paperwork
- a copy of a court-ordered document proving that the correspondent is the executor of the estate
I've now spent hours on the phone with Comcast with people who think it's absolutely reasonable that they bill us for another 6-12 months while we get our hands on "a copy of a court-ordered document proving that the correspondent is the executor of the estate"
Does anyone know what to do?
Also, post to their forums. They don't like being embarrassed. You're right, they are "The Mob"
WOW, this email was magic. Thanks. Here's what happened. A guy from some great dept called. He listened and advised me how best to resolve the issues which seems to be to kill the account and start a fresh one. Which is now done.
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