Thursday, August 27, 2015

American Express Replacing Card

Amex sent me an email today which had a "FRAUD MAYBE, click to get called" message. I clicked, checked that the link was a https one that ended with, then clicked. My phone rang. The lady said my name and asked if that was me. I affirmed it was. Then she ran through a list of charges, most of which were fraudulent. Then, and this is where it gets weird, she said that she wanted me to verify an address. I said OK. She asked what it was and I said that I wasn't going to give out my address or any other info over the phone.

Amex email fraud alert
Amex email fraud alert

I then realized that she was in a very loud space, not what I think of as an Amex teleservice center. I asked what office she was in and she said that she could not say. Any number that I can use to call you back?  No, what about the caller ID number. She said that might not work. I asked if there was any way to identify her and she said that I could have her agent ID:  CVGA18.  The caller ID was 800 924-9289.

At this point, I asked her to stay on hold and I pulled out another phone and called the number on the back. After several minutes of automated and eventually human efforts to identify me, they finally asked what I wanted.  "I'm trying to see if I'm being spoofed."

As it turns out, I was not. Amex has a policy of requiring the individual to give his address to the agent. They want it verified. Sound weird, they've billed me at that address a hundred times or so but their policy requires them to get me to give them my address, even when they called me, before they'll ship me a new card which is what they want to do.

I hate it when Amex and these other companies just have stupid policies. Doesn't this seem stupid?


Anonymous said...

13. As I am writing the many kinds of best essay for my friends and colleague, that’s why I am know become very professional in essay writing, and one of my best friends told me about doing the jobs for essay writing and tells me about this edubirde jobs for essay writing so when I start doing job their I can earn more money from this company by delivering the best quality written essay for their customer.

Unknown said...

I was looking for the blogs and sincerely I have got the good work here. payroll services